Privacy Policy

The data controller is LEGACYCHANNELS LTD (company number 17423421), registered office 66 Paul Street, London, EC2A 4NA, United Kingdom. We collect the information you provide when you create an account or place an order, such as your name, email address, and order details. We also collect limited technical data — like your browser, device, and general location — to keep the marketplace secure and working correctly.

We use your information to process orders, complete channel transfers, provide support, send order and transfer notifications, and prevent fraud. We do not sell your personal information to third parties.

Under UK GDPR, we process your personal data on the following bases: performance of a contract (processing your orders, completing channel transfers, providing support); legitimate interests (keeping the marketplace secure, preventing fraud and abuse, improving the service); legal obligation (keeping accounting, tax and invoice records); and consent (marketing emails, where you have opted in). Where we rely on consent, you can withdraw it at any time.

Payments are processed through our payment partners and, for Crypto, verified on public blockchains. We store the minimum order and payment metadata needed to confirm your purchase and issue an invoice. We never store full card numbers or private wallet keys.

We use cookies and similar storage to keep you signed in and to remember preferences such as your language and display currency. You can clear these at any time through your browser settings.

We share information only with the service providers that help us operate — such as payment processors, email delivery, and hosting — and only to the extent needed to run the marketplace. We may also disclose information where required by law.

We operate internationally, and your information may be processed outside the United Kingdom — for example by our hosting, email and payment providers, or by team members located abroad. Where data leaves the UK, we rely on appropriate safeguards such as adequacy decisions or standard contractual clauses, and we require our providers to protect your data to the standard described in this policy.

We keep order records, invoices and transfer confirmations for up to 6 years after the transaction, as required by UK accounting and tax rules. Account data is kept while your account is active and deleted or anonymized on request where we have no legal reason to keep it. Support conversations are kept for up to 2 years. Technical logs are kept for short periods needed for security.

We use industry-standard measures to protect your data, including encrypted connections, hashed passwords, and access controls. No system is perfectly secure, but we work continuously to safeguard your information.

We send marketing emails only if you opt in. Every marketing email includes an unsubscribe link, and you can opt out at any time without affecting your orders. Order and transfer notifications are service messages, not marketing, and are sent to everyone with an active order.

You may access, correct, or request deletion of your personal information, object to certain processing, and request a copy of your data in a portable format. To exercise these rights, email support@legacychannels.com — we respond within one month. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been handled unlawfully.

We may update this policy over time. Any changes will be reflected by the "last updated" date above.

For any privacy question or request, email support@legacychannels.com or reach us through the support page or Telegram. The data controller is LEGACYCHANNELS LTD, 66 Paul Street, London, EC2A 4NA, United Kingdom.